On August 31, 2025, Union Home Minister Amit Shah launched the Dial 112 Janrakshak Emergency Response Support System (ERSS) in Gandhinagar, Gujarat. This initiative merges multiple emergency services—including police, ambulance, fire, women and child assistance, and disaster response—into one unified helpline: 112.
500 Janrakshak vehicles were flagged off to respond exclusively to 112 emergency calls.
Gujarat has allocated ₹92 crore toward the system’s maintenance.According to media reports, this system coordinates police, ambulance (often referred to as 108 services), fire, women’s helpline (181), child helpline (1098), and disaster helplines (1070/1077) into a single number—112.
A 150-seat 24×7 centralized call center is operational in Ahmedabad, supported by District Emergency Response Centres (DERCs). Calls are routed to the nearest GPS-enabled Janrakshak vehicle, regardless of traditional police station boundaries.
Inaugural pilot testing in Surat showed improved response times, shortening police dispatch by nearly 2 minutes.
